By Davis Mugabi
Centenary Bank has had to refund one of their clients, after a staff and a fraudster connived and withdrew a customer’s money.
This issue came to light on Tuesday after a customer complaint.
In response, the Bank says they have refunded the client’s money.
How it happened
Centenary Bank explains that after a thorough investigation, they discovered that there was connivance between a fraudster and one of our staff to make a PIN reset which enabled transactions at agents where funds were withdrawn.
“The staff has been taken for disciplinary action in line with our zero tolerance to fraud policy. The case has been reported to the police who are handling the fraudster as well. The Bank has immediately refunded the client as other means are being sought to recover the funds,” the Bank said in a statement Wednesday.
“We continue encouraging all our clients who may notice suspicious transactions on their accounts or suspicious messages sent to their phones to immediately report to the bank for verification. The bank reiterates its obligation to ensure safety of funds of our customers and zero tolerance to fraud.”
