By Sam Mwesigye

On May 8, 2024, there were unauthorized transactions in Dorah Kamwine’s account through the CenteMobile Channel. First, it was Shs 1.950.000 and later Shs 130, 000. 

It was then that she alerted Centenary Bank. 

However, the bank says that their investigation points to a compromise on the side of Kamwine. 

“The above findings suggested that the person who performed those transactions had physical contact with your phone, SIM card, account number, and CenteMobile credentials, thereby enabling them to perform the transactions,” reads Centenary Bank’s response to Kamwine. 

Kamwine insists that “I never used the app where my money was taken.”

It appears that Kamwine’s case is not the only one.

Roja Kwagala
I have lost about UGX 1.5 million from my account, and these transactions were carried out using my Visa card. The bank informed me that they are conducting an investigation into the matter. Unfortunately, it has been over a month now, and I have not received any update or response from them.

Burora Herbert Anderson
It’s common with @CentenaryBank. In March 2024, I lost 7m in a similar manner. After so many thoughts of what it could cost to claim that money, I chose to let go and stopped using Centenary Account.

Laura Ingabire
Had a similar issue early this year. No explanation. I switched cards.